Shipping & Returns Policy

Updated June 15, 2020

We care deeply about your experience shopping with us. On this page, you’ll find answers to common questions about orders, shipping, refunds and returns.

If you have any questions or concerns, please contact us. We always respond within 24 hours. Happy shopping!

Table of Contents

Orders, Shipping & Packaging

Orders

A typical order timeline looks like this:

  1. You place your order and make your payment.
  2. We process your order and send you an order confirmation email within 24 hours.
  3. We ship your order and send you a shipping confirmation email with tracking number within 2-7 days.
  4. Your order will be delivered typically within 14-35 days.

Shipping

Shipping time typically ranges between 14-35 days. Sometimes less, sometimes more. For orders with multiple products, we may ship products in separate parcels.

Packaging

In order to offer you competitive prices, we ship your order directly from our manufacturers in China. Your product’s packaging:

  • May be labeled in a non-English language
  • May include a brand name not mentioned in the online product description
  • May be wrapped in plastic or other non-organic packaging materials

Refunds, Returns & Exchanges

Cancellations

If you wish to cancel your order, please do so before we ship. In most cases, we will return your payment amount in full, as long as you cancel before we send you a shipping confirmation email.

Product Issues

If you are unhappy with your product after you receive your order, please email us. Let us know the reason you are unsatisfied, and attach photos of the product to demonstrate your concern. We always respond within 24 hours.

In most cases, we offer refunds, returns, exchanges or store credit if we’ve made a mistake on your order, such as:

  • If the product doesn’t match the online description
  • If the product is damaged or defective

Shipping Issues

If you are unhappy because your order hasn’t arrived yet, please check your order’s shipping status using the tracking number we emailed to you. If you need help tracking your order, please email us. We always respond within 24 hours.

In most cases, we will return your payment amount in full, if your order hasn’t arrived after 90 days of placing your order.

Other Issues

There are certain reasons for which we typically do not offer refunds, returns or other solutions, such as:

  • If you wish to cancel your order after we ship it
  • If the mailing address you provided is incorrect or incomplete
  • If you no longer want your product after it arrives

If you are unhappy with your order for reasons not listed above, please email us. We always respond within 24 hours.